Dedicated Fleet Manager

22h22 hours ago

CRST The Transportation Solution

Winston-Salem, US · Full-time · $65,000 – $85,000

About this role

CRST The Transportation Solution is delivering promises and driving success so we can all have what we need to live and thrive. The Dedicated Fleet Manager is accountable for the day-to-day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution.

This role manages daily driver and load activity, partners closely with customers and internal teams, and drives operational excellence through proactive communication and safety leadership. The manager oversees dedicated drivers to ensure safety, compliance, and on-time delivery of customer freight while promoting a safety-first culture.

CRST's Dedicated Solutions division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. The team provides customers the flexibility of a private fleet without the expense, and is divided into East and West divisions.

This position offers the opportunity to drive operational excellence through disciplined decision-making that supports service, utilization, and profitability goals. The manager will foster collaborative customer relationships and identify opportunities to improve efficiency and satisfaction.

Requirements

High school diploma or equivalent
Proven experience in transportation or fleet operations with accountability for service and financial results
Demonstrated success building and maintaining customer relationships
Ability to analyze operational and financial data to drive decision-making
Knowledge of DOT and Hours of Service regulations
Strong leadership and coaching skills to manage driver teams
Flexibility to support operations beyond standard business hours as needed

Responsibilities

Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery of customer freight
Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations
Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfaction
Monitor and manage the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals
Promote a safety-first culture by ensuring adherence to DOT and Hours of Service regulations, as well as company and customer safety standards
Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targets
Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilization
Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfaction

Benefits

Onsite role in Winston-Salem, NC with a consistent Monday-Friday 7AM-4PM schedule
Opportunity to lead dedicated driver teams and build customer relationships
Work within a safety-first culture focused on operational excellence
Part of a dedicated solutions division serving retailers and producers