Dedicated Fleet Manager - Remote

1w1 week ago

CRST The Transportation Solution

Cincinnati, US · Full-time · $70,000 – $95,000

About this role

CRST The Transportation Solution's Dedicated Solutions division delivers service excellence to retailers and producers needing consistent, high-quality delivery. The Dedicated Fleet Manager ensures safe, efficient, and reliable service execution for assigned customer accounts. This role drives operational excellence through proactive communication and disciplined decision-making supporting service, utilization, and profitability.

Day-to-day responsibilities include managing daily driver and load activity while partnering closely with customers and internal teams. Oversee performance to meet safety, compliance, and on-time delivery goals. Monitor key indicators like service, utilization, and retention to implement corrective actions.

Lead and coach dedicated drivers to promote engagement, retention, and execution of service expectations. Foster collaborative customer relationships through regular communication and efficiency improvements. Collaborate with planning, maintenance, and leadership teams to resolve challenges and optimize resources.

Promote a safety-first culture ensuring DOT and HOS compliance. Identify process improvements enhancing efficiency, service quality, and driver satisfaction. Maintain flexibility for operations beyond standard hours to support service continuity and profitability goals.

Requirements

High school diploma or equivalent
Proven experience in transportation or fleet operations with accountability for service and financial results
Demonstrated success building and maintaining customer relationships
Strong analytical skills for performance monitoring
Knowledge of DOT and Hours of Service (HOS) regulations
Experience leading and developing driver teams
Ability to manage financial aspects like utilization and cost control

Responsibilities

Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery
Lead, coach, and support drivers to promote engagement, retention, and service execution
Foster collaborative relationships with customers through regular communication and efficiency improvements
Monitor and manage financial performance including driver pay, overtime, equipment utilization, and cost control
Promote safety-first culture ensuring adherence to DOT, HOS, company, and customer standards
Track and analyze key performance indicators such as service, utilization, and retention
Partner with planning, maintenance, and leadership teams to align operations and optimize resources
Identify and implement process improvements to enhance efficiency, service quality, and driver satisfaction