O2C Export Coordinator

O2C Export Coordinator is responsible for delivering end-to-end customer service for export customers of Consumer Healthcare business across countries within Consumer Healthcare perimeter globally as per respective service level agreements. Drives operations that are critical for customers and patients and serve as a basis for products fulfilment, accurate invoicing and accounting, generating cash flow and customer satisfaction.

Coordinates end-to-end flows in relation to various players in supply chain including customers, markets, factories, distribution centers, freight forwarders within assigned geographical scope. Ensures the processing and tracking of export orders from receipt to delivery to the customer including data entry, preparation, invoicing, documentation. Optimizes transport to markets in line with budget expectations and negotiated deadlines.

Manages the export of active pharmaceutical ingredients and excipients in accordance with Sanofi’s Quality standards, ICH Q7 guidelines, and Good Distribution Practices. Acts as the interface between clients, suppliers, freight forwarders, and transporters. Ensures adherence to procedures, regulatory requirements, audit standards and international regulations while keeping export procedures up to date.

Collaborates with external manufacturing teams, supply chain functions, accounting, customs, IT, third-party customers, distributors, suppliers, transporters, chamber of commerce, consulates, banks. Identifies process improvement opportunities through elimination of redundant activities and participates in process automation initiatives and global projects. Contributes to achieving monthly revenue targets and coordinates activity based on market priorities.